RETURN AND REFUND

WITH ETAM PARIS, YOU CAN CHANGE YOUR MIND!

You may return an item (unworn and in its original packaging) within 30 days from the date you receive it.

Return process

HOW TO RETURN ITEMS TO OUR WAREHOUSE?

If you return an item to our warehouse, you will be refunded (exchanges are not possible).
Please note that we provide a pre-paid return label and that the return cost will be deducted directly from the refund.

To get your refund, please follow the steps below:

1- Find a container that will fit all of the items you are returning.

2- Print the pre-paid Return Label available here :https://web.global-e.com/returns/portal
and affix it securely to the outside of the package.

3- Go to https://locator.dhl.com choose your country and fill in your location (address or zip code)
to locate your nearest DHL Express points.

4- Schedule a pickup by a DHL courier, by following these instructions https://global-e.com/returns/schedule.pdf

HOW LONG DOES IT TAKE TO BE REIMBURSED?

If you return the item to our warehouse, you will be reimbursed as soon as your package is received.

Your bank account will be credited for the amount of the returned items via our secure payment partner Global-e.

The procedure can take up to 14 business days.

You will receive an email confirming the refund.