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Our Customer Services Department is available to answer your questions from Monday to Friday, 9 a.m. to 6 p.m.

Our FAQ page will provide immediate answers to some of the most frequently asked questions.
To view them, click here.

Les 5 questions les plus fréquentes

1 - Can I exchange something by sending it back to the warehouse?

You can only send an item back to the warehouse for a refund. Your money will be refunded automatically as soon as your package is received. Your account will be credited for the amount of the returned items by our secure payment partner, PayBox. You will receive an email confirming the refund.

2 - Is it possible to exchange the item or request a refund in an Etam shop ?

You may return or exchange items in an Etam Ready-To-Wear or Etam Lingerie shop (pick the appropriate shop for the item) in metropolitan France.

The items must be accompanied by the invoice, which is attached to your package. Alternatively, you can print out the invoice if necessary by going to the “My Account” page.

For gift orders, you can only access the invoice on the “My Account” page.

Please note: if you have placed an order without creating an account, please contact our Customer Services team if necessary using the “Contact Us” section on the “My Services” page.

3 - Can I pay with a cheque on the website ?

Cheques can't be used for payment on You can only use these methods of payment in etam shops.

However, you can use credit or debit cards, Etam gift cards or the PayPal system to pay for your order online.

4 - How will I receive my refund?

If you return an item to the warehouse or if your order arrives incomplete, the refund is made automatically to your bank account. Your account will be credited for the amount of those items by our secure payment partner Paybox. This will take between 2 and 5 working days. You will receive an email confirming the refund.

5 - Can I track my orders in “My account”, if I placed an order without creating an account ?

You can't track your orders in the “My account” or access any other personalised services, if you have not created an account.

This option allows you to place orders rapidly.

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The information you provide on this website will be used by Etam only. According to amended Act no. 78-17 of 6 January 1978 pertaining to the protection of individuals with regard to the processing of personal data, you have the right to access and modify your personal data at any time. To exercise this right, write to or send your request by post to, 57-59 rue Henri Barbusse – 92614 Clichy Cedex – France.

Contact courrier

  • FRANCE :
    57/59 Rue Henri Barbusse
    92614 Clichy Cedex
    Boulevard Bischoffsheim 11 Boîte 3
    1000 Bruxelles
  • SPAIN :
    C/. Hierro, 9
    2a planta, nave 7
    28045 Madrid
  • CHINA :
    Shangai Intermoda Clothing Co LTD
    Golden Gate square
    11881 Xin Jin Qiao Road
    Pudong New Area
    201206 Shangai
    Tel: +86 21 58 99 93 33