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Delivery to +15 countries in Europe
*Average time observed in Metropolitan France.
**Up to 4 days during sale and private sales periods.
Delivery to your home
Thanks to our partnership with Coliposte (France’s postal service), we can deliver to the address of your choice.
If you are not home on the day of delivery or if the package does not fit into your mail box, the postman will leave a package slip for you and you will be able to pick up the package at your usual post office within 15 days. (An ID will be requested).
Tip: we advise requesting delivery to your workplace, as there is usually always someone around to sign for it!
Delivery to a pick-up point
Get your order delivered thanks to our partner Kiala and enjoy longer opening hours to pick up your package.
With more than 5,500 pick-up points throughout France and Benelux, there is sure to be one near you!
You will receive an email or text message telling you that your package has arrived at a Kiala pick-up point as soon as it is ready, then you have 10 days to go and collect it.
By selecting Chronopost, you order will be delivered the day after dispatch before 1:00 P.M.
If you are not home, the delivery man will call you to arrange a second delivery. If you are not available, your package will be drop off at the nearest post office and you will have 15 days to pick it up.
Delivery in store
Pick up your order for free in our stores!
More than 450 Clothing and Lingerie stores in Metropolitan France can receive your package (except for outlets and department stores corners).
As soon as your order is available in store, you will receive an email or a text message, then you have 15 days to pick up your package.
Free : Whatever your shipping method is, please give us your cell phone number so you can be informed by text message of the delivery of your package.
We deliver throughout metropolitan France, Corsica and the DOM-TOMs (French Guyana, Guadeloupe, Martinique, Réunion Island), as well as to the following countries:Azores, Andorra, Austria, Belgium, Canary Islands, Denmark, Finland, Germany, Ireland, Italy, Luxembourg, Madeira, Norway and Spain.
However your order is shipped, you can find out where it is on the “track your order”. You can instantly find out:
- If your order has been prepared.
- The shipping date (you will receive an email).
- When the package is delivered to the address you requested thanks to the tracking number that will be sent to you.