Mes avantages et garanties
 

100% secure payment system

You may not always feel comfortable giving out your credit or debit card information on the Internet.
But with Etam, there’s no need to worry!!

Etam works hand in hand with the financial operators BNP and PAYBOX.
Etam uses the secure payment service PAYBOX, which meets the SSL security standard.
Your confidential data (card number and expiration date) are encoded and sent directly to the PAYBOX server; it is never sent to our own server. PAYBOX’s server is connected directly to the server of the banks concerned in each country.

Charge when ship

NEW! Since October 23rd 2012, your card will only be debited when the order is ready for shipment. If an item is sold out, it will be automatically deducted from your payment.

Satisfied or your money back

With Etam.com, you CAN change your mind!

You may return an item (unworn and in its original packaging) within 30 days from the date you receive it. You will find a return slip in the original package explaining the process to follow.
Click here to find out how you can exchange or return an item.

Delivery within 3 to 7 days

We dispatch orders from Monday to Friday. Your order will be prepared in 2 to 3 working days. The delivery timeframes are dictated by our partners’ shipping practices (Coliposte and Kiala). Shipping usually will not take more than 5 working days (for shipping within metropolitan France). Click here to find out more about our delivery timeframes.

Delivery to your home or a pick-up point.

Depending on what is most convenient for you, you can have your package delivered to your home by Coliposte (France’s postal service) or to a pick-up point by our partner Kiala. Click here to find out more about our types of delivery.

Confidentiality

The information you provide on this website will be used by Etam only. According to Act no. 78-17 of 6 January 1978 pertaining to the protection of individuals with regard to the processing of personal data, you have the right to access and modify your personal data at any time. To exercise this right, send your request, complete with your contact information, to serviceclientsweb@etam.com or by post to Etam.com, 57-59 rue Henri Barbusse – 92614 Clichy Cedex – France.